Refunds Policy – Skins World

Thank you for shopping at Skins World. We value your satisfaction and aim to provide a hassle-free experience. Please review our Refunds Policy to understand the terms and conditions associated with returns and refunds.

1. Returns and Exchanges:

If you are not entirely satisfied with your purchase, we’re here to help. You have 14 calendar days from the date of delivery to initiate a return or exchange.
To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Return or Exchange:

Please contact our customer support team at support@skinsworld.com to initiate the return or exchange process.

Provide your order number and a brief explanation of the reason for the return.

3. Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

4. Exclusions:

Customized or personalized items are non-returnable unless there is a defect or error on our part.
Shipping costs are non-refundable, and customers are responsible for return shipping expenses unless the return is due to a manufacturing defect or error.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will work to resolve the issue by providing a replacement or issuing a refund.

6. Late or Missing Refunds:

If you haven’t received a refund within the specified timeframe, please check with your bank or credit card company. If the issue persists, contact our customer support team for assistance.

7. Contact Information:

For any questions or concerns regarding our Refunds Policy, please contact us at support@skinsworld.com.

By making a purchase on Skins World, you acknowledge and agree to abide by the terms outlined in this Refunds Policy. We appreciate your trust in Skins World and are here to ensure your satisfaction.